Advocacy and Resources
The local long-term care ombudsman helps persons living in nursing homes and assisted living facilities, and persons receiving community-based services, assert their rights and express their grievances, regarding the long-term care services they receive.
Advocates on behalf of persons living in nursing homes and assisted living facilities.
Investigates and helps resolve complaints regarding long-term care facilities and services.
Counsels seniors and their families and supporters about financial, social, family, and legal concerns related to long-term care.
Promotes and asserts the rights of older persons regarding long-term care services.
Educates and assists to prevent the abuse, neglect, and exploitation of older adults. Works to empower consumers to achieve results in obtaining needed long-term care and to help with referrals to community resources and agencies.
Virginia Counseling and Assistance Program (VICAP)
Medicare can be confusing. We can help.
Virginia Insurance Counseling and Assistance Program (VICAP) nationally known as SHIP, provides confidential, unbiased, personalized Medicare Counseling by trained and certified consultants to anyone receiving Medicare, regardless of age.
We can help you understand:
Medicare Eligibility for Parts A and B
Medicare Part D (Prescription Drug Benefit) selection and enrollment
Medicare Advantage Insurance choices
Medicare Supplement Insurance (Medigap) comparison information
Medicare benefits and preventative services
How to file claims and appeals
Medicare coordination with Veteran’s or Employer Insurance
Medicaid application assistance
Assistance applying for extra help for prescription drugs for those with limited income and resources
Our VICAP staff will help walk you through the enrollment process to ensure that you make the best Medicare decisions for you. Every year CVACL helps people save thousands of dollars in prescription medication bills by simply reviewing Part D plans during fall open enrollment.
What Medicare recipients say about our services:
"I don't know how I would have ever figured out my Medicare choices without the help of VICAP. I have told ALL of my friends to visit them."
"The extra help I’m getting for my medicine has made all the difference…I can now buy my prescriptions AND groceries!"
No Wrong Door Virginia
What is No Wrong Door Virginia?
No Wrong Door is a person-centered system designed to streamline individuals’ access to community services and supports. The program operates through a statewide network of partners supporting older adults, caregivers, individuals with disabilities, veterans and all other populations seeking services and supports. It uses secure technology to link providers who collaboratively connect individuals to the supports and services in which they are in need.
What is No Wrong Door Direct Connect?
No Wrong Door Direct Connect is an easy and efficient way to connect Virginians who need services with the organizations that can help. Older adults, people with disabilities, veterans, and their families and caregivers can directly request services online and get an answer quickly.
Contact us for more information on how to become a No Wrong Door certified partner!
Please call 434-385-9070 to learn more.
Viriginia Legal Aid
CVACL partners with Virginia Legal Aid Society (VLAS) to assist individuals for legal issues related to civil (not criminal) matters in the legal system, such as simple Wills and Power of Attorney.
This program is available to individuals who are 60 years of age and older who cannot afford private legal counsel. Special consideration is given to those in the greatest economic or social need. Other qualification factors include risk for institutional placement, residency in long-term care facilities, limited English proficiency, and residence in rural or geographically isolated areas.
CVACL also coordinates with VLAS to provide public education/training sessions to contribute to elder community knowledge and awareness of legal issues, protecting the rights of older individuals.