Information and Assistance
Speak with CVACL's certified information and assistance counselors to get information and connect to services that meet your specific needs. Let us connect you to resources that help you or a loved one age well.
Assessment and Care Coordination
Care Coordinators answer questions, perform assessments, find and coordinate resources, help apply for benefits, and more. Think of them as the liaison between older adults and the care network.
Professional Care Coordination Staff:
Provide information, referral, assessment and coordination of services to older adults and their families.
Develop person-centered service plans focused on strengths, preferences and needs of the individual.
Coordinate resources to help enhance quality of life.
Provide guidance for caregivers seeking support.
Collaborate with other service professionals and community organizations.
No one else knows what's best for you!
Options Counseling is a person-centered process supporting you in gaining the information you need to make the long-term care decisions that are right for you — your preferences, strengths, needs, values, and circumstances.
Through the Options Counseling process, a counselor will assist in developing and carrying out a personalized plan that aligns with your decisions and long-term objectives.
Check in is an ongoing service provided to frail older adults, persons with disabilities, and isolated individuals. The service offers ongoing bi-monthly contact by phone to ensure individuals maintain physical and emotional wellbeing. This friendly call can provide reassurance to individuals who may be isolated and experiencing feelings of loneliness.
Care Transitions "Take Care"
“Take Charge” provides support during transitions in health care settings; for example, a transition from the hospital to home or to a healthcare facility. We work with individuals upon their discharge from the hospital or other medical facility who are at high risk for readmission.
Take Charge services include:
· A personal health coach visit at the hospital
· Home visits from a health coach within 24-48 hours of hospital discharge Education and coaching to help manage medical conditions
· Access to a health coach when problems arise
· Support and education to caregivers
· Follow-up phone calls from a health coach
· Medication management
· Connecting to primary care physician
Personal Care Services include assistance with personal hygiene, mobility, nutritional support, laundry and environmental maintenance. Services may be provided for the purpose of respite for family caregivers.
The individual may be in need of Personal Care on a short-term basis for recovery following a severe illness, awaiting transfer to another level of care, or the primary caregiver is temporarily unable to provide care, etc.
The individual must not be receiving other services that would be considered a duplication of service. Personal Care is a Fee for Service program provided on a sliding fee scale. Individuals at or below poverty level will not have to pay a fee for services.